Return Policy: Returns Policy
Effective immediately: New Return Policy (06/01/18)
We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.
Merchandise may be returned within 14 days from the date of the order is received. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and is subject to a shipping charge.
Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts 40% OFF or more are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!
Due to the high-volume of orders we receive, we do not technically do exchanges. We are unable to guarantee the item/size you need will be available once your return is received. Therefore we suggest placing an order for the item/size you would like and sending the previous item back for store credit.
If you received defective merchandise, please contact us within two business days so we can correct the issue.
1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Complete the return form that is included in your order and include it inside the package with the item/s you are returning.
3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.
"Should you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund."
We will refund your purchase amount minus any shipping fee (except free shipping) as a store credit.
THANK YOU for shopping from Alissias' Queendom. Please let us know your questions or concerns. via e-mail at firstname.lastname@example.org